1. Introduction

Welcome to Lock Nerds Locksmith ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information in accordance with applicable laws, including New York privacy and consumer protection standards.

This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or request our services.

By using our website or submitting your information, you agree to the practices described in this policy.

2. Information We Collect

We collect information necessary to operate our business and provide services:

Personal Information:
Name, phone number, email address, service address, and any details you provide when requesting locksmith services or submitting a form.

Usage Data:
IP address, browser type, device type, pages visited, and interaction data.

Cookies & Tracking Technologies:
We use cookies, pixels, and analytics tools to understand website traffic and improve performance.

3. How We Use Your Information

We use your information to:

• Provide locksmith services (residential and commercial)

• Respond to service requests and customer inquiries

• Send appointment confirmations, invoices, and updates

• Improve website performance and customer experience

• Send marketing or promotional communications (only if you opt in)

• Comply with legal obligations

4. Text Messaging (SMS) & Communications Compliance

By providing your phone number, you consent to receive service-related calls and text messages from Lock Nerds Locksmith, including:

• Appointment confirmations and updates

• Service-related communication

Important:

• Message and data rates may apply

• Message frequency varies

• You can opt out at any time by replying STOP

• Consent is not a condition of purchase

We do not sell or share SMS consent with third parties for marketing purposes.

5. Sharing of Information

We do not sell your personal information.

We may share information only when necessary:

• With service providers (e.g., website hosting, CRM tools, analytics) under confidentiality agreements

• To comply with legal obligations, court orders, or law enforcement requests

• To protect our rights, property, or safety

6. Your Privacy Rights (New York & U.S. Consumers)

While New York does not yet have a single comprehensive privacy law like California, you still have important rights:

• The right to access the personal data we hold about you

• The right to request correction of inaccurate data

• The right to request deletion of your information, where applicable

• The right to opt out of marketing communications at any time

To make a request, contact us at info@LockNerds.

7. Data Retention

We retain your information only as long as necessary to:

• Provide services

• Maintain business and legal records

• Comply with legal obligations

After that, your data is securely deleted or anonymized.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no online system is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised Effective Date.

12. Contact Us

If you have questions or want to exercise your rights, contact:

Lock Nerds Locksmith
Email: info@LockNerds.com
Phone: +1-716-486-3737